Terms of Service

FOR ALL RETURNS YOU MUST USE THE CONTACT FORM ON OUR HOMEPAGE AND SEND US A RETURN REQUEST.

ELIGIBILITY TO PURCHASE PRODUCT

All products on the website are available for worldwide sale.

PRICING

All prices are quoted in Euros and goods are sold in line with current European directives for online selling and consumer law. Where we notify you that goods are not in stock, and offer to place a specific forward order for you from our suppliers, this is subject to the possibility that the price may increase from that advertised. We will immediately notify you if our suppliers no longer have the item you want at the advertised price, and will take your instructions on whether to order at the higher price, or to stop the order.

PACKAGING

All items will come with the appropriate manufacturer’s protective packaging.

PRODUCT INQUIRES

We make every effort to offer only merchandise sizes and colours that are available and in stock. If a size or colour is not available, we will notify you on receipt of your order, but may be able to place a specific forward order for you from our suppliers, subject to price implications. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive. We are unable to search for items from a previous season or that are not carried in our current store stock.

Any products made to measure from information/sizes provided by the customer are non returnable. We are happy to help and advise customers, although we cannot be held responsible for your decisions made when choosing a size of garment.

Your order is only accepted by us once we have taken payment from you.

RETURN & EXCHANGE POLICY

Sales in the European Union

In Accordance with current distance selling regulations in addition to our policy: which is available online and which you agreed to during your checkout as this also Provide copy of your rights is the Refund & exchange which can be kept by you and cannot be altered. If you receive your goods and are unhappy in any way you have 14 days (not including weekends and bank holidays) in which to return the goods for refund or exchange. We feel that the statutory 14 days is more than enough for a consumer to examine and DETERMINE if the goods they purchased are acceptable.

Unless the item is a bespoke / custom made in any way to your preference or ordered in specifically for you and an advance payment taken. Nor do we accept returns for refund if the item was a sale or discounted item or it was a product sold by auction. This rule also applies to, under garments.

If the conditions are met for return or exchange the goods must be returned EXACTLY as received with all packaging, without any sign of wear and with tags attached. Goods received in a condition other than this will be returned to the customer at the customer’s expense and a refund or exchange will not be granted. You are liable for the postage costs to return the goods to us. We will pay for the postage to send out the exchange item once; you will pay for the postage on any Subsequent exchanges on the same item.

FOR PURCHASES OUTSIDE OF THE EU WE DO NOT ACCEPT RETURNS AFTER 14 DAYS UNDER ANY CIRCUMSTANCES.

Although in the case of faulty goods your product may still be covered under European product warranty for up to 2 years. We will of course assist you in exchanging a product to the manufacturer under such circumstances. For conditions regarding the new 2 year product warranty in Europe you can click here.

Main Email Address: shop @ royalstable.eu

Sales outside of the European Union Including United States & Canada

IMPORTANT Any import duties, taxes or handling fees will be met by you the buyer and are set to your individual countries border or customs agency. We urge you to check these rates prior to purchasing goods from companies outside of your country.

Should we ship goods to you and you fail to collect the item and pay customs charges and fees as required by your countries relevant border agency, once the item is received by us from the relevant agency we will refund you for your purchase less original postage fees , less a re-stocking fee & handling of £ 35 / $ 50

We accept returns and exchanges from sales made outside of the European Union, however the item MUST be returned using the same carrier that was used to send your item this is:

DHL Express or DPD

We will work with you to arrange this if you contact is on shop @ royalstable.eu

Postage costs to return the incorrectly sized item will be met by you the customer, postage costs to send out any exchange item will also be met by you the customer. Any excess postage costs will be billed to you prior to your item being sent out. YOUR EXCHANGE ITEM WILL NOT BE SENT OUT UNTIL THE POSTAGE IS PAID. The goods must be returned within 14 days from the date of receipt and EXACTLY as received with all packaging, without any sign of wear and with tags attached. Goods received in a condition other than this will be returned to the customer at the customer’s expense an exchange will not be granted.

We do not accept returns / exchanges on ANY sales where the item is a bespoke / custom made in any way to your preference or ordered in specifically for you and an advance payment taken. Nor do we accept returns for refund if the item was a sale or discounted item or it was a product sold by auction. This rule also applies to, under garments.

Returns Do’s and Don’ts – All Countries

You may return goods by mail to the returns address below. We recommend that you send your goods back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.

If at all possible, please include with the goods a copy of your internet invoice, cancellation notice (where applicable) or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.

Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.

Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.

If you fail to return packaging which is an integral part of the overall product (for example branded packaging on high value items) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.

Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Goods will not be accepted for return that have been made specifically to a customer’s requirements, design or measurements.

Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.

If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).

Notice of cancellation and returns should be sent to:

UP Design Piotr Paliga
Ul. Lipowa 63
42-350 Gniazdow
Poland

We reserve the right to amend this returns policy without notice under advice from our lawyers or Government appointed agencies.

ITEM SPECIFIC GUIDANCE

 

HORSE RUGS & BLANKETS

Horse rugs / blankets returned under the statutory right to cancel should be returned as close as possible to the same condition in which you received them – please also return all tags and original packaging, which are part of the product and without which the value of a new horse rug / blanket is reduced – you have a legal duty to take care of all of the product, not just the horse rug / blanket itself.

PLEASE TAKE CARE WHEN YOU TRY THE HORSE RUG / BLANKET ON YOUR HORSE.

Make sure the straps on the rug are tight enough, so when your horse rolls it does not catch its legs in them when getting back up. (This is the main reason straps break, they simply do not drop off!)

All our turnout rugs are breathable but if put on a sweating horse or a horse which gets too warm, the rug may temporarily show signs of leakage. Please dry out your rug and then test it allowing some water to rest for a minimum of 20 minutes on the surface of the rug. If returned, we also will test it in this way.

If the horse rug / blanket has been used so that it is dirtied, become stretched or ill fitting, or it is damaged by you or the horse in any way, (which will greatly reduce the value of a new horse rug / blanket), we will consider that you are in breach of your legal duty to take reasonable care of the horse rug / blanket. If you need guidance on the best way to try out the horse rug / blanket without damaging it, please contact us for advice. Where you have not taken reasonable care of the horse rug / blanket, we will claim any reduction in the resale value of the horse rug / blanket from you, which may be deducted at our discretion from the refund.

 

DAMAGED GOODS

If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing shop @ royalstable.eu

SHIPPING

All goods are shipped by registered  INTERNATIONAL airmail and shall  require a signature on receipt. Unfortunately we are not able to control the vagaries of the postal service, but would recommend that on average you allow up to 7 business days for UK orders and up to 10 business days for all international orders from the time of dispatch.

IMPORT DUTIES

You are responsible for all the appropriate Import and Customs Duties.

Any import duties, taxes or handling fees will be met by you the buyer and are set to your individual countries. We urge you to check these rates prior is purchasing goods from companies outside of your country. Should we ship goods to you and you fail to collect the item and pay customs charges and fees as required by your countries relevant border agency, once the item is received by us from the relevant agency we will refund you for your purchase less original postage fees, less a re-stocking fee & handling of £ 35 / $ 50

FRAUD

In order to protect against fraud we only are able to ship items to the billing address of the credit card holder. We do check the address you give on your order before shipment.

GENERAL

If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force.

All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by Polish law. The Polish courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.

These terms and conditions shall apply to all internet sales made by Just Riding, and by placing an order with Just Riding you are accepting these terms and conditions.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau

 

PRIVACY STATEMENT

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SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at shop @ royalstable.eu or mailing us at:
UP Design Piotr Paliga
Ul. Centralna 70
42-350 Gniazdow
Poland

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – E-COMMERCE PLATFORM

Our store is based on WordPress Woocommerce system hosted on Polish server. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through our WordPress data storage on our server. We store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then PayPal stores Your credit card data.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

Our site may use cookies to enhance the website user experience. Any information collected would be used to help personalize the user experience or improve our website.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@uphorses.com

TERMS OF USE

WEBSITE TERMS OF USE

This website is owned and operated by UP Design Piotr Paliga (“UP DESIGN”)

Through your continued access of this website, you are deemed to have accepted these terms of use. UP DESIGN grants you a non-exclusive revocable licence to access this website. Access may be suspended or withdrawn without liability at any time for technical, commercial or legal reasons.

All content on this website is owned by or licensed to UP DESIGN and is protected by intellectual property laws including (as applicable) trademark and copyright. You may view, use, download or store the material on this website for personal use only. Commercial use or re-distribution / re-publication is prohibited without our advance written agreement. UP DESIGN reserve all other rights.

The information on this website is given in good faith for general information purposes only, and may be out of date or subject to revision or withdrawal at any time. UP DESIGN give no warranty as to its completeness or accuracy. It does not constitute any form of advice or recommendation – specialist or technical advice should be sought in relation to any particular circumstance or problem. Please note that colours may not be reproduced on screen 100% accurately given the variations between different types and makes of screen. However, we will endeavour to recreate the colours on the website as closely as possible, given the current technology available.

Any links to third party websites are not endorsements by UP DESIGN of such third parties or their websites. UP DESIGN has no control over the content of such websites and as such can accept no responsibility for them – you will be bound by the terms of use and privacy policy of such third parties. You may not create a link to this website from any other website or document without UP DESIGN’s advance written agreement.

Nothing on this website is intended to or shall form an offer by UP DESIGN to enter into any contractual relationship. Any order you place via this website for goods shall be construed as your offer to buy those goods on our conditions of sale.

You agree not to mis-use this website in any way including in any illegal or criminal way; in any way which would give rise to civil liability for UP DESIGN; or in any way which would be technically harmful to the website or to UP DESIGN’s systems (in all cases, in any jurisdiction in the world).

Please note:

The material on this website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, UP DESIGN excludes all representations, warranties, conditions and other terms which but for this legal notice might have effect in relation to this website.

Except as set out in the paragraph below, UP DESIGN will be under no liability to you whatsoever whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, damage or direct loss, indirect loss or consequential loss (all of which terms shall include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus, worm, trojan horse, logic-bomb or other malicious program.

These website terms of use do not exclude UP DESIGN’s liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for UP DESIGN under European law to exclude or to attempt to exclude its liability.

These terms of use, the privacy policy and any dispute relating to them, this website, its content and use are subject to Polish law and the exclusive jurisdiction of the Polish courts.

UP DESIGN may revise these terms of use and the privacy policy below at any time by posting them on this site.